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HPE 3 year 4 hour 24x7 ProLiant DL38x(p) Proactive Care Service
SKU
U2Z50E
| Number of years | 3 year(s) |
|---|---|
| SKU | U2Z50E |
| EAN | 4053162227262 |
| Manufacturer | HPE |
| Availability | In Stock |
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.
| Features | |
|---|---|
| License term in years | 3 year(s) |
| Service time (hours x days) | 24x7 |
| Response time | 4 h |
| Compatibility | ProLiant DL38x(p) |
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| Description |
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.
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Cloud-based centralized management, eliminates on-site hardware controller
Network-wide visibility and control Massively scalable, up to 10,000 APs Out-of-band control plane: network traffic does not pass through cloud, network stays up if connection to cloud is lost Powerful multi-site management tools Automatic RF optimization, network monitoring and alerts Seamless firmware and security updates Intuitive browser-based dashboard eliminates training and dedicated staff |
Cloud-based centralized management, eliminates on-site hardware controller
Network-wide visibility and control Massively scalable, up to 10,000 APs Out-of-band control plane: network traffic does not pass through cloud, network stays up if connection to cloud is lost Powerful multi-site management tools Automatic RF optimization, network monitoring and alerts Seamless firmware and security updates Intuitive browser-based dashboard eliminates training and dedicated staff |
Information technology professionals rely on HPE quality to ensure maximum productivity. As the power of applications, processors, memory adapters and storage devices increases, high-end computer users are seeking ways to optimize their system performance. HPE provides leading solutions, adding new levels of performance, availability, flexibility, and management.
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HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
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HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.
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