HPE Care Pack Support Plus

SKU
U9D57E
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3 year, 4-hours, 24x7, w/ Comprehensive Defective Material Retention ML150, Proactive Care Service
More Information
Number of years 3 year(s)
SKU U9D57E
EAN 4053162499461
Manufacturer HPE
Availability Out of Stock

HPE Proactive Care can help you to improve the return on your investment with features designed to:

Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Help provide recommendations for firmware version and software patching on supported products to help prevent problems
Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities

HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products.

As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license.

In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
Features
License term in years3 year(s)
Service time (hours x days)24x7

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