DELL Upgrade from 1Y Basic Onsite to 5Y ProSupport

SKU
DPNL5_1OS5PS
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Upgrade from 1Y Basic Onsite to 5Y ProSupport
  • 24x7 direct access to in-region non-scripted ProSupport engineers
  • Hardware and software support, proactive issue resolution with telemetry-driven insights.
  • Next business day onsite support after remote diagnosis
  • Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
  • Self-heal before issues occurImprove Productivity
  • Benefit from hyperefficient resolution
More Information
SKU DPNL5_1OS5PS
Manufacturer DELL
Availability In Stock
Product Manuals (HTML) View Manual
ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Features
Web supportYes
TroubleshootingYes
Service typeProSupport
Service includedParts and Labour
Parts replacementYes
Number of years5 year(s)
Service time (hours x days)24x7x365
Phone supportYes
CompatibilityDELL PRO 16 PLUS PB16255 DELL PRO 14 PLUS PB14255 DELL PRO 16 PLUS PB16250 DELL PRO 14 PLUS PB14250
Technical details
Service includedParts and Labour
Number of years5 year(s)
Service time (hours x days)24x7x365
Phone supportYes
CompatibilityDELL PRO 16 PLUS PB16255 DELL PRO 14 PLUS PB14255 DELL PRO 16 PLUS PB16250 DELL PRO 14 PLUS PB14250